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IT Service Desk Manager

Company: VirtualVocations
Location: Jamaica
Posted on: October 30, 2024

Job Description:

A company is looking for an IT Service Desk Manager responsible for leading IT service delivery for help desk operations.
Key Responsibilities

Oversee day-to-day operations, modernization, and enhancements of service desk operations
Develop and manage customer relationships and prepare executive-level reports on performance
Conduct assessments of current operations and implement plans for service desk evolution

Required Qualifications, Training, and Education

Ability to obtain and maintain a Public Trust clearance
Bachelor's degree or higher
Minimum of 4 years leading a service desk operations team
ITIL certification required
Experience with documenting and updating SOPs and ensuring cross-training for service desk tiers

Keywords: VirtualVocations, Brick , IT Service Desk Manager, IT / Software / Systems , Jamaica, New Jersey

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