Assistant Store Manager
Company: MZ Wallace
Location: New York
Posted on: October 31, 2024
Job Description:
MZ Wallace is seeking a dynamic, self-motivated person
interested in fashion and accessories to be part of our retail
team. We strive to build authentic customer relationships and
deliver an extraordinary shopping experience. As Assistant Store
Manager, you are the key to achieving these goals.
Responsibilities:
- Maximizing sales at all opportunities and providing a friendly
and welcoming environment while communicating effectively with
customers to determine needs.
- Ensure a consistent customer experience is achieved through all
associates, and handle escalations as necessary.
- Continually considering ways to improve the customer experience
and increase both personal and store productivity.
- Implement policies, procedures, and systems to ensure we are
working best in class.
- Operational responsibilities include unlocking/locking the
store, opening/closing the POS system, reconciling the cash
register, and writing and emailing daily sales reports.
- Mastering internal systems to ensure efficient and accurate
processing of sales transactions, phone orders, returns, exchanges,
refunds, and in-store fulfillment.
- Help coordinate inventory management, transfers, and in-store
merchandising.
- Train seasonally on product knowledge.
- Ensuring premier customer shopping experience through
impeccable store appearance and overall maintenance.
- Partnering closely with marketing team on in-store
events.
- Providing recurring customer feedback to appropriate
departments (design, production, technology, marketing).
- Partnering closely with ecommerce and customer service teams to
provide a consistent and seamless shopping experience for our
customers.
- Consistently clienteling to maintain relationships with top
customers while helping to meet sales goals.
- Keep up to date with trends of competitive retailers in
accessories.
- Maintaining a professional appearance and manner consistent
with established company guidelines.
Skills & Qualifications:
- Minimum 3 years of high-end retail sales experience
- Excellent verbal, written and interpersonal
communication
- Proficient in Microsoft office applications including Excel,
Outlook, Word, PowerPoint
- Strong planning and organizational skills with a sense of
priority for deadlines and ability to multi-task and
prioritize
- Ability to recognize and react to changing work
demands
- Dedication to high levels of customer service and sales
productivity
- Ability to stay focused on creating goal-driven
results
- Establish and maintain positive working relationships with
management, customers, and co-workers
- Confident working alone and/or off-site
- Must be comfortable carrying and lifting up to 40lbs
unassisted
- Must have flexibility and availability in regard to
scheduling
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Keywords: MZ Wallace, Brick , Assistant Store Manager, Executive , New York, New Jersey
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