Senior Manager, Shelter Animal Behavior
Company: SonicJobs
Location: Pawling
Posted on: October 10, 2024
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Job Description:
Summary: Are you a shelter animal behavior expert and skilled
people manager who thrives in a fast-paced environment? Do you love
to collaborate with colleagues in other areas of expertise, coming
together to help animals in need? If so, the role of Senior Manager
of Shelter Animal Behavior at the ASPCA's new Recovery &
Rehabilitation Center (R&R Center) might be the perfect role
for you! Led by the Senior Director of Shelter Animal Behavior, two
Senior Managers of Shelter Animal Behavior each supervise five
Behavior Specialists, providing ongoing supervision, coaching and
development support. Together, these 13 R&R Center Behavior
Branchmemberspartner with the entire team to optimize the
psychological and physical health of dogs rescued from cruel and
neglectful situations. The Senior Director and Senior Managers of
Shelter Animal Behavior serve as a critical part of the R&R
Center's management team. In addition, theyoversee all Behavior
Branch functions, from performing hands-on work to coaching others
to helping the whole team embrace the concept of infusing
behavioral well-beinginto all aspects of operations. The ideal
candidate for this role has a comprehensive understanding of
shelter animal behavior, excellent hands-on handling and behavior
modification skills, strong people management and team leadership
ability, superior interpersonal skills, and a belief in the power
of teamwork to achieve shared goals. Recovery & Rehabilitation
Center Overview & Upcoming Launch The R&R Center, currently
under construction in Pawling, NY, will be a unique program
dedicated to providing integrated sheltering, behavioral, and
medical care for canine victims of cruelty rescued through the
ASPCA's partnership with the NYPD. The R&R Center team will
work closely with ASPCA teams in New York City, including the
Animal Recovery Center (ARC), the Animal Hospital (AAH), the Canine
Annex for Recovery and Enrichment (CARE), and the Adoption Center.
The target start date for this position is early January, 2025. The
role will be remote until Spring, 2025 when the position will be
on-site at the R&R Center in Pawling, NY. Responsibilities:
Development Phase: The following responsibilities apply to the
R&R Center's development phase, which includes program
development, staff hiring, and team onboarding. Responsibilities
include but are not limited to: Program Development (50%) Rapidly
gain familiarity with ASPCA org-wide goals and strategies; learn
about the work of partner teams; build new, collaborative
relationships with colleagues on other teams and help streamline
systems where work intersects Participate in R&R Center program
development, focusing on the creation of the behavior program;
collaborate with other R&R Center leadership team members to
build team-wide structure and systems Contribute to the development
of a comprehensive R&R Center SOP package Alongside other
R&R Center leadership team members, develop strong
relationships with community stakeholders Participate in the
creation and execution of a program launch plan, ensuring that
staff, program structure, supplies, and equipment are all in place
for the start of operations Team Development, Hiring and Onboarding
(40%) Work with other R&R Center leads and people managers to
develop a clear vision for team culture and communication, grounded
in an integrative care model and aligned with ASPCA Core Values
Interview, hire, and onboard Behavior Specialists Plan and
participate in teambuilding activities R&R Center Facility
Preparation Support (10%) Work with the Senior Director, Shelter
Animal Behavior to ensure that all supplieshave been purchased,
delivered, and organizedon time for launch Help create supply
inventory and purchase systems As part of a detailed launch plan,
work alongside other people managers to ensure that staff become
familiar with their new building and receive training on
equipment/tools they'll use during daily operations Implementation
Phase: The following responsibilities apply to the R&R Center's
implementation phase, which will begin when facility construction
is complete and program operations start. Responsibilities include
but are not limited to: Behavior Assessment, Treatment, Handling &
Coaching (50%) Schedule and conduct behavior modification sessions
and standardized behavior evaluations; record data to inform
decision-making and for research purposes Coordinate and supervise
other Behavior Branch activities Continually monitor animal
behavior, collecting information from multiple sources to form a
comprehensive picture of behavioral health Handle fearful, highly
aroused and aggressive dogs as needed, using low-stress and
defensive handling techniques (e.g., during intake, medical
procedures, animal movement, humane euthanasia) Collaborate with
Operations and Medical team colleagues to plan humane euthanasia
procedures for difficult to handle dogs Conduct treatment meetings,
leading the team through troubleshooting and case progress
assessment; make decisions about behavior treatment plan changes
Conduct daily behavior rounds of all animals in the shelter and
regularly participate in shelter daily rounds with Operations and
Medical Branch colleagues to ensure timely, integrated care and
open team communication Provide expert input on a robust enrichment
program, housing changes, the use of psychopharmaceuticals, and
pathway planning decisions Provide coaching and behavior guidance
for direct reports, other staff, on-site external learners,
volunteers, fosterers, and others Produce or assign/review
behavior-related paperwork for dogs (e.g., for
adoption/transfer/foster) Plan, supervise and/or conduct playgroups
Oversee the collection and organization of footage for behavior
video library; provide videos for media, animal placement, and
educational uses Adhere to and ensure team use of ASPCA Behavior
Alignment Tools (e.g., treatment protocols, eligibility guidelines,
quality of life assessment tool, adoptability guidelines); liaise
with the ASPCA's Behavioral Sciences Team People Management & Team
Leadership (40%) Conduct regular one-on-one meetings with direct
reports to clearly communicate role and team expectations and to
provide feedback/support Consistently utilize ASPCA developmental
tools and conduct yearly performance reviews of direct reports to
measure progress Create professional development plans and support
the career growth of direct reports Participate in yearly team
planning and goal setting; coach direct reports to contribute to
the achievement of shared goals Develop productive, supportive
relationships and with other members of the management team to
ensure optimal animal care, aligned messaging, transparent
communication, and a healthy team culture In partnership with other
leads and managers, communicate animal and program updates; welcome
staff questions about "the why" behind decisions, both in group and
one-on-one settings Participate in recruiting, hiring and
onboarding new staff for open roles Other Responsibilities (10%)
Participate in the Learning Lab Shelter Partnership Program and
Shelter Behavior Apprenticeship Program as a subject matter expert,
on-site at the R&R Center and remotely Support national case
work byoccasionally deploying to provide expertise and other
assistance in ASPCA emergency shelters Perform other duties as
assigned by the Senior Director, Shelter Animal Behavior
Exemplifies the ASPCA's Core Values: Has Commitment and dedication
to improving the lives of animals Demonstrates Ownership and feels
responsible for outcomes Believes in Team - that we are stronger
together Seeks to Elevate others and reimagine what is possible
Focuses on Impact, specifically making change for animals
Qualifications: Comprehensive shelter dog behavior knowledge Highly
effective people- and team-management abilities; can artfully flex
management style to best support diverse individuals Strong
coaching abilities Exceptional behavior modification, assessment,
and handling skills Excellent oral and written communication skills
Comfortable making humane euthanasia recommendations for behavior
reasons and participating in euthanasia procedures; able to clearly
and compassionately answer staff and volunteer questions regarding
euthanasia decisions Good team player; a "people person" who enjoys
and excels at collaboration Superior problem-solving abilities;
likes to find solutions when facing challenges Ability to thrive in
a fast-paced environment Flexible; can easily adapt to changes to
plans/protocols and help others do the same Able to lift and carry
up to 50 pounds Able to work standing for 8 or more hours and bend,
crouch, kneel and move freely to perform responsibilities that
include handling potentially dangerous animals in stressful
conditions Able to work in physically challenging conditions and
able to wear appropriate protective gear, including a protective
mask; job responsibilities may entail exposure to chemical and
biological hazards, such as feces and blood, exposure to sharp
objects, working in noisy environments and working in areas with
uneven, wet and slippery surfaces Fluent in the use of MS Word,
Excel, PowerPoint; familiarity with shelter software systems or
Salesforce a plus Must provide a valid driver's license upon hire
and pass a motor vehicle history check demonstrating a safe driving
history Available to regularly work 5 days per week, schedule may
require working one weekend day; able to work some holidays when
needed Ability and willingness to travel up to 5% of the time as
needed Education and Work Experience: Minimum of 3 years'
experience working as a professional animal behavior expert,
handling, assessing, and treating animals with behavior problems
required Experience and skill working with fearful, aggressive, and
difficult to handle dogs required Minimum of 1 year professional
experience working in an animal shelter required (volunteer work
may be considered) Minimum of 2 years' experience managing a team
required, preferably in an animal-related field High School Diploma
or GED required; B.A. or B.S. in animal behavior preferred
CAAB/ACAAB certification, IAABC certification or eligibility for
certification a plus CPDT-KA or -KSA certification required within
1 year of hire Sophia Yin Low Stress Handling - University
Silver-Level certification required within six months of hire ASPCA
Shelter Behavior Apprenticeship participation required within 2
years Compensation and Benefits: The applicable target hiring range
for this remote role is based on where the employee works, which
for remote roles is the employee's primary location of residence,
and its respective cost of labor. We have organized the U.S.
varying costs of labor index into three geographic zones. As a
point of reference, below, we have included our ASPCA locations by
geographic zone to illustrate what the hiring range would be in
each of the following areas. Starting pay for the successful
applicant will depend on a variety of factors, including but not
limited to education, training, experience, location, business
needs, internal equity, market demands or budgeted amount for the
role. The target hiring range is for new hire offers only, and
staff compensation may increase beyond the maximum hiring range
based on performance over time. The maximum of the hiring range is
reserved for candidates with the highest qualifications and
relevant experience. The expected hiring salary ranges for this
role are set forth below and may be modified in the future. Zone 1
(For example, Asheville, NC; Champaign, IL; Columbus, OH;
Gainesville, FL; Miami, FL; Oklahoma City, OK; Overland, KS; Union,
MO; Weaverville, NC): $86,000 - $90,000 Zone 2 (For example, Los
Angeles, CA): $95,000 - $100,000 Zone 3 (For example, New York,
NY): $104,000 - $109,000 For remote positions, you can view which
zone applies to you based on your location. For questions regarding
other locations not found on the list, please send an email to
Careers@aspca.org for more information. For more information on our
benefits offerings, visit our website. Stay Connected - Join Our
Talent Community If you are interested in joining our team but do
not see a position listed that fits your experience or interests,
please join ourTalent Community to stay connected to future
opportunities with the ASPCA. Qualifications: See above for
qualifications details. Language: EnglishEducation and Work
Experience: High School Diploma Our EEO Policy: The ASPCA is an
Equal Employment Opportunity employer. All qualified applicants
will receive consideration for employment without regard to race,
color, creed, religion, sex, national origin, ancestry, gender,
gender identity or expression, age, marital or domestic partner
status, citizenship status, sexual orientation, disability, genetic
information, military or veteran status, or any other
characteristic protected by applicable federal, state or local
laws, regulations or ordinances. Applicants with disabilities may
be entitled to a reasonable accommodation under the terms of the
Americans with Disabilities Act and certain state or local laws. A
reasonable accommodation is a change in the ASPCA's standard
application process, which will ensure an equal employment
opportunity without imposing undue hardship on the ASPCA. Please
inform the ASPCA's People Team if you need an accommodation in
order to complete any forms or to otherwise participate in the
application process. Individuals seeking employment are considered
without regards to race, color, creed, religion, sex, national
origin, ancestry, gender, gender identity or expression, age,
marital or domestic partner status, citizenship status, sexual
orientation, disability, genetic information, military or veteran
status, or any other characteristic protected by applicable
federal, state or local laws, regulations or ordinances. ASPCA is
an Equal Opportunity Employer (M/F/D/V). About Us: The ASPCA was
founded in 1866 on the belief that animals are entitled to kind and
respectful treatment by humans and must be protected under the law.
As a 501(c)(3) not-for-profit corporation with more than two
million supporters nationwide, the ASPCA is committed to preventing
cruelty to dogs, cats, equines, and farm animals throughout the
United States. The ASPCA is headquartered in New York City, where
we maintain a full-service animal hospital, spay/neuter clinic,
mobile spay/neuter and primary pet care clinics, a rehabilitation
center for canine victims of cruelty, kitten nursery, adoption
center, and two community veterinary centers. The ASPCA also
operates programs and services that extend nationwide. We assist
animals in need through on-the-ground disaster and cruelty
interventions, behavioral rehabilitation, animal placement, legal
and legislative advocacy, and the advancement of the sheltering and
veterinary community through research, training, and resources. At
the ASPCA, we are committed to fostering a collaborative and
compassionate culture and we welcome all voices to contribute to
our lifesaving mission. Our staff represent a vast array of
backgrounds and diversity dimensions, bringing with them valuable
experiences and perspectives. They join the ASPCA to learn, grow,
and continually do their best work on behalf of animals. We are
inspired by our staff, partners, and the communities we support
across the country who work to improve animal lives. We are
committed to diversity, equity, and inclusion at the ASPCA because
it elevates our organizational culture, aligns with our Core
Values, and enables us to move further and faster toward the
ASPCA's vision - that all animals live good lives; valued by
society, protected by its laws, and free from cruelty, pain and
suffering. Applicants that are residents of Colorado: Per CO Senate
Bill 23-058, we cannot generally request or require any age-related
information (i.e., age, DOB, attendance or graduation dates from an
educational institution) on an initial employment application; this
includes any age-related inquiries in the initial interview. We are
permitted to require/request additional application materials; if
those materials contain any age-related information, an applicant
may redact the information before submitting an initial employment
application. --s-p-m1-- By applying, you consent to your
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ASPCA Terms & Conditions at
https://www.aspca.org/about-us/legal-information and Privacy Policy
at https://www.aspca.org/about-us/privacy-policy and SonicJobs
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Keywords: SonicJobs, Brick , Senior Manager, Shelter Animal Behavior, Executive , Pawling, New Jersey
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